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FREQUENTLY ASKED QUESTIONS

Do I have to be home to receive my delivery?

No. As long as there is a safe place to leave your order, it will be left on your doorstep. All deliveries will be done this way.

How do my groceries stay fresh while they're on the trucks?

At House of Kosher, the quality of your food is our biggest concern. We carefully control the conditions in which your products are stored, right up until the moment you receive them, so that fresh items stay chilled and frozen items remain frozen.

You don't carry a product I want!

Please let us know about the products you want. We're building our selection as fast as possible, but we really want to know what you'd like us to carry. Send us your feedback, and someone from our team will be in touch with you.

Where do you deliver and when will you start delivering in my neighborhood?

Our home page lists our current Delivery Zones & Schedule. Interested in delivery, but don’t see your zip code? Contact Us and let us know.

How long do I have to edit my order?

Orders with "pending" status in My Account can still be modified. You can change order-level information, such credit card or delivery time, or remove items from your delivery until we start processing your order. Once we start processing your order, its status will be changed to "processing" in My Account. Once your order is processing, items cannot be removed and the order cannot be cancelled.

I have a question that you didn't answer here.

Please contact customer service. We'll answer your questions right away.

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